FREQUENTLY ASKED QUESTIONS

What do I need to do to place an order?

Our prices are quoted in a currency of your choice and we have a minimum order quantity requirement of 100 pieces per style, per colour & per size (for most of our items). Prices are FOB DELHI using our own method of packing in inner and master boxes. Minimum shipment value does apply. If your company requires us to use a different method of packing please clarify this before we issue Proforma invoice. Upon receiving your order by fax or e-mail we will issue a sales confirmation (Proforma invoice) along with the estimated production time. If you are in agreement with everything we will then request that you transfer a deposit of at least 30% of your order value. Once you have confirmed your order we cannot accept any cancellation. Upon completion of your order, and prior to shipment, we shall ask that you transfer the remaining balance.

I have sent a query through your website. What shall I do now?

Your query is very valuable to us. Just relax one of our executive will make a quotation and will get back to you within a business day with the details of each product like description, size, price and other terms. It is highly advised that you mention the maximum possible details in the text of the query which will give us a clear understanding of your requirement and we can reply accordingly with more precision. Once the prices and other terms are acceptable you can proceed for an order placement. And if you haven't still heard from us after placing a query then please mail email@yadavimpex.com

What is your Order Cancellation Policy?

We do not maintain any stocks as most of our items are customized as per your requirements. Upon receipt of your confirmed order with the requisite advance, we immediately purchase the raw, material and put the same into processing. It is for this reason that we are not able to accept order cancellation.

How can I check the status of my order?

You can anytime log drop us an email on email@yadavimpex.com for further assistance.

Are you a manufacturer or a trader?

We are a manufacturer-trader in the sense that we get our items made on contract basis by skilled craftsman based on our designs and requirements. We too supply the raw material; it is just the crafting that we get on contract basis from highly skilled workers. The manufacturing is done under our supervision and quality control.

Do you have a provision to provide samples of your products?

We can supply samples of most items. If you require the samples to be sent by DHL, FedEx, UPS, etc, one we confirm sample are ready to send please ask your courier of choice to call to our warehouse to pick them up. As we do not maintain any stocks, making have samples would require about 3-4 weeks lead-time.

Do you hold stock of your products?

We don't hold stock of any items, as almost all our items are customized to the buyer's specifications. This is mainly because there are hundreds of designs in various products and customers' taste is very hard to predict.

Can you give me exclusivity on the products that I order?

Subject to your orders reaching an agreed quantity, we may be able to grant you exclusivity for our designs in, your Town, State or Country. We will be unable to provide exclusivity for items that are on general sale in India.

Do you have any store outside India?

We deal with all our customers directly and do not have any store outside/inside India. All our products are custom made in India and shipped directly from India.

Do you make designs as per custom requirements?

We do offer this service as it is in vogue and serves as a good differentiators. Just feel free to mention the details in the query text. Depending on the level of customization (or a new design altogether) we will need a drawing or photograph of the product to develop a sample, which on approval will be produced according to the quantity agreed. We have extensive experience in customizing products to the customer's specification.

Is it possible to get pre-inspection done?

You can arrange for a pre-inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required you can get the inspection done through certified agents.

What are your product packaging standards? How safe it is?

Even a slight damage or chipping on a handicraft product affects its beauty very badly. Although the goods are sold to you but we consider it as our product and to see that it reaches safely we undertake strict packing standards. Depending on the product is first packed in poly bags or bubble sheets, put inside an inner carton and then in a master carton of 9 ply. Safely tapered and strapped. Only worry is on the part of retail shipping where the boxes are handled by several agencies and many places. We pass on strict instructions to the shipping agencies for careful handling of the items but it is essential to have an insurance cover, just in case.

How do I contact YadavImpex, if I need some special requirement for quality control?

Drop us an email at email@yadavimpex.com along with your detailed requirement and will get back to you on that.

We do not know how to import. Can you help?

There is a first time for everything. With our vast experience in sending products worldwide, you just have to relax and we will guide you through the entire process of delivering the product right to your doorstep. Our office will co-ordinate and provide the required guidance for this purpose.

Do you ship internationally?

Yes we do & our products are shipped from Mumbai port, India for Sea shipments and Delhi Airport for the Air shipments. However, for consolidation of your cargo, we can ship out of any port in India as per your requirements. That ways you can receive your order wherever you are in the world.

How do you ship & how much time it takes?

It's hard to specify the exact time frame but it all depends on the order details like the product, design, quantity, assortment, etc. The minimum time required to ship the products from India is 5-6 weeks from the date of order.

How do I know if my order has been shipped?

We update you regularly on the status of your order and always keep you in the loop. We also send you the scanned copy of shipping documents like Bill of Lading or the Airway Bill, with the shipping schedule of the aircraft/vessel. Through which you can also keep a track of the shipment.

I have other suppliers in India; can you help to consolidate their orders with yours so that I can import everything as a single shipment?

Sure, let us know who they are and we'll liaise with them to make sure that all of your orders are sent as one shipment.

How much will the shipping charges be?

This will depend on the size of your shipment and the method of shipping. When inquiring about shipping charges, we kindly request that you let us know the codes and quantities of the items you are interested in ordering, your chosen method of shipping (air or sea), and your nearest international seaport or airport. This will enable us to make a quotation based on the information provided.

My local wholesaler only has a minimum order requirement of 10 pieces. Why your company's minimum order quantity is higher?

Please remember that you are buying at source. Orders of a lesser amount probably would not work out to be economical for manufacturing and shipping and in many cases it may be that your freight costs far exceed the cost of the goods themselves. We assume that you have approached us because you want to cut out your local wholesaler and save money, if that is the case, we kindly request that you be prepared to buy on the same terms as wholesalers would.

Can I get my shipment fully insured for any major breakage / damage or loss?

We highly recommend insurance cover on these products as even a slight damage is unwarranted. There are many insurance companies and all of them provide this service. When we have shipped your order, we will send you the relevant papers and based on these you can get an insurance cover from your end. It is advisable to get insurance covered at destination because in case of damage to the product, the claim process is simplified at your end. We can get insurance cover for you if insisted and the premium charged in India for this will be added to the price.

Can I order less than your stated minimum order requirement?

We are unable to accept orders for less than the quantities stated on our price list. However, for purposes like salesman samples we may be able to accept lesser quantities but that will come with an additional charge.

Are your prices negotiable & do you offer discounts for large orders?

We are always willing to consider discounts for multiple container loads of mixed goods or bulk purchases of individual products.

Do you offer credit terms?

We do not offer any credit terms. Please remember, you are purchasing at source at a price that is far lower than you would pay locally in your own country.

Why don't you state your prices on your website?

We are a business-to-business company and do not sell to the general public. We are actually asked by many customers for not stating our prices on our website. For a fair reason that our clients do not want their customers to see how much they are paying for our products. We request our prospective customers to provide complete details like, where they are from, their line of business, etc. which helps us to tune in to their needs and provide them with more information of new products when they are available. It also helps us to verify whether or not an inquiry is from a bona fide business.

Can I order less than your stated minimum order requirement?

We are unable to accept orders for less than the quantities stated on our price list. However, for purposes like salesman samples we may be able to accept lesser quantities but that will come with an additional charge.

Are your prices negotiable & do you offer discounts for large orders?

We are always willing to consider discounts for multiple container loads of mixed goods or bulk purchases of individual products.

Do you share my contact information with any third person?

YADAV IMPEX PVT. LTD. take your privacy very seriously. Your contact information is never shared with any third person, company, individual, or web site without your consent.

Where are you located? Can I visit you?

We are located in New Delhi, where we have our main office for exports. Delhi is the capital of India and very accessible by Air, Rail and Road, making it very convenient for the buyers to visit us. If you are a volume buyer and would like to view our ranges please contact us to make an appointment.

My question is not in the above list. Can I contact you with more questions that I have?

We shall be pleased to answer any of your questions. We are approachable and friendly, so please feel free to contact us at any time. Please Email us email@yadavimpex.com

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